Sales Policy

Effective Date: January 7, 2025

At HIRE SURI, we aim to offer high-quality baby products and ensure a smooth and seamless shopping experience for all of our customers. Our Sales Policy is designed to provide clear guidelines on the process of purchasing products, order fulfillment, pricing, and promotions. Please review the following details to ensure that you understand the terms under which we sell our products.

1. Product Availability

  • Product Listings: All products available for sale on our website are subject to availability. While we strive to maintain accurate stock levels, availability may change without notice due to high demand or stock issues.
  • Out-of-Stock Products: If a product is out of stock after you place an order, we will notify you as soon as possible. You will be given the option to either wait for restocking, substitute the item, or cancel the order.

2. Pricing and Payment

  • Pricing: All prices are listed in U.S. Dollars (USD) unless otherwise stated. Prices are subject to change without notice, but you will be charged the price at the time of your order.
  • Sales Tax: Sales tax will be added to orders based on the shipping address and local tax regulations. The applicable sales tax will be calculated at checkout and included in the total price.
  • Payment Methods: We accept several secure payment methods, including:
    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Apple Pay
    • Google Pay
    • HIRE SURI gift cards (if applicable)

3. Order Confirmation and Payment Authorization

  • Once your order is placed, you will receive an order confirmation email detailing the items purchased, the total price, and the estimated delivery time.
  • Payment will be authorized when your order is placed and charged only when your order is shipped. If the payment is declined, we will notify you to resolve the issue.

4. Order Fulfillment and Shipping

  • Processing Time: Orders will typically be processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next available business day.
  • Shipping Methods: We offer various shipping options to meet your needs, including standard, expedited, and 2-day shipping. Shipping times will vary depending on the selected method and the destination.
  • For more information, refer to our Shipping Policy for shipping times, costs, and restrictions.

5. Promotions and Discounts

  • Promo Codes: If you have a promo code, you can apply it during checkout. Promo codes are valid only for a limited time and cannot be combined with other offers unless specified.
  • Sale Items: Items marked as part of a sale or clearance are subject to specific terms. These items are often final sale and cannot be returned or exchanged unless defective.
  • Discounts: Discounted items are subject to availability, and we may limit the quantity per customer for promotional items to ensure fairness to all customers.

6. Customer Responsibility

  • Accuracy of Information: You are responsible for providing accurate and complete information when placing an order, including billing, shipping addresses, and payment details.
  • Order Changes: Once an order is confirmed, changes (such as product substitutions, shipping address modifications, or order cancellations) may not be possible, as we aim to process orders quickly.

7. Cancellations

  • Order Cancellation: If you wish to cancel your order, please contact us as soon as possible. Cancellations can only be processed before the order is shipped. Once an order has shipped, it is no longer eligible for cancellation, and you will need to follow our Return and Refund Policy.
  • Backordered Items: If an item is temporarily out of stock and placed on backorder, you will be notified and given the option to cancel the backordered item.

8. International Sales

  • International Orders: We offer international shipping to select countries. Please note that shipping costs, customs duties, and import taxes will be the responsibility of the customer.
  • Customs and Duties: When shipping internationally, the customer is responsible for any additional fees or taxes imposed by the destination country’s customs.

9. Product Accuracy

  • Product Descriptions: We make every effort to provide accurate descriptions, images, and specifications for each product. However, HIRE SURI does not guarantee that all product descriptions, pricing, or images are error-free.
  • Product Variations: The appearance of products may vary slightly from the images displayed due to differences in monitor settings, lighting, and other factors.

10. Limitation of Liability

  • Product Liability: While we strive to provide high-quality and safe products, HIRE SURI is not responsible for any injuries, damages, or losses arising from the use or misuse of the products sold. We recommend that you carefully follow product instructions and use products appropriately.

  • Limitations on Warranty: All items sold are subject to manufacturer warranties, if applicable. HIRE SURI is not responsible for the repair or replacement of any items outside of the standard warranty period.

11. Contact Us

If you have any questions or need assistance with your order, please contact us at:

  • Email: info@hiresuri.com
  • Phone: 714-875-8370
  • Address: 3975 Sunny Day Drive, Bunker Hill, West Virginia, United States

This Sales Policy is designed to provide clarity on the purchasing process at HIRE SURI, ensuring that our customers have a positive and transparent shopping experience. By following these guidelines, we aim to make your experience seamless, from browsing our baby products to receiving your order at your doorstep.